Alex Manders, TBM Practice Lead for the Americas at ISG

Technology Business Management makes IT a strategic partner

The fundamental battle between the CIO and CFO revolves around understanding the company’s IT spend, where the money goes and what it accomplishes. The CFO may look at IT as a cost center and as a prime candidate for the budgetary axe, while the CIO naturally wants to preserve his or her own territory. The TBM model and cost transparency Before the cloud, IT tended to operate as a “virtual priesthood,” with the CIO passing final judgment on who gets what IT services, and when. The result often involved lengthy rollout times for IT services, and deliverables that seldom took…