Enterprise Tech

Enhancing the Customer Experience

There is often a fundamental disconnect between what business decision-makers see as the goals of Customer Experience (CX) initiatives, and how it is seen by the front-line, customer-facing staff who are responsible for actually carrying out those initiatives. CX initiatives often revolve around utilizing big data and analytics tools to drive a deeper and more granular understanding of customers and potential customers, information which will ultimately inform marketing and distribution decisions. That level of knowledge also informs how front-line employees interact with customers. Data from hotel price comparison platform HotelsCombined shows that 22 percent of American business travelers like to…

More

Critical Infrastructure: Securing the Power Grid

Although it didn’t quite fit the FBI’s criteria for terrorism, a mysterious nighttime attack on an important Northern California substation two years ago was a wakeup call for the electric power industry. Someone using wire cutters and a rifle caused $15 million in damage and forced the substation out of service for nearly a month. Since this happened in the middle of the night when power demand was low, no homes or businesses were blacked out, but the chairman of the Federal Energy Regulatory Commission at the time characterized it as “the most significant incident” involving the power grid that…


Can Modern Jetliners Be Hacked?

Is it possible for hackers to break into the control systems of airliners in flight? Aviation experts are skeptical, but APTN reports that one hacker claims to have done that. If there is any truth to the story, it raises significant implications even beyond the memories of what occurred on 9/11. A U.S. federal court document posted by APTN indicates that the FBI has seized computer equipment owned by outspoken hacker Chris Roberts, and filed for a search warrant to examine the devices. Is Roberts seeking publicity?  No doubt. How vulnerable are the flight systems on commercial airliners? APTN says…


NEW Enterworks CEO Appointed

Rick Chavie has been hired as CEO of Enterworks, a developer of solutions for acquiring, managing and transforming a company’s product information into persuasive content for multi-channel sales. Rick Chavie comes to Enterworks after serving as SVP, Global Solution Management with hybris and SAP’s Customer Engagement and Commerce group, where he brought together digital and physical commerce and CRM assets for seamless customer experiences. Chavie brings industry experience from his leadership roles at retailers such as The Home Depot and C&A. He brings technology experience from his role as the global marketing leader for NCR’s retail and hospitality business, and…


Phablet Market Has Quadrupled in USA: Survey

Phablet-style devices represented 21% of all US smartphone sales in Q1 2015 – nearly quadrupling their 6% share from the first quarter of 2014, according to the latest Kantar Worldpanel ComTech market share data. Android, in the US, reached a market share of 58.1% — a 0.2 percentage point gain over 1Q14. “LG had a good first quarter with its share growing to 10.8% from 7.4% a year ago, while Samsung was holding on to second place as it launched its new Galaxy S6 and S6 Edge in April,” reported Carolina Milanesi, chief of research at Kantar Worldpanel ComTech. “Apple’s…


What happens when the biggest databases break down

Some of the biggest relational database products in the world, which often carry multi-million dollar licensing and integration price tags, can do a lot. But sometimes it’s still not enough. A typical relational database has multiple tables, perhaps with information on customers and products, and you try to relate things between them. But when the time factor is added in, the traditional database model becomes very limited. That’s where techie.com’s “Editor’s Choice Award” winner for the 2013 Lightning Bolt Awards, TempoDB, brings a new solution to the table with a whole new category of database. The Chicago-based startup has a…